Track Your Order
Track Your Order
Stay up to date on your Tuff Gear delivery using the secure tracking link for your order.
How to track your order
- Open your Tuff Gear shipping confirmation email.
- Select View your order or the tracking link in that email.
- If prompted, enter your order confirmation number and verify the email address or phone number used at checkout.
- Your Shopify order-status page will show the latest delivery updates when tracking is available.
Alternatively, use the secure tracking link in your shipping confirmation email. Most Tuff Gear deliveries are sent with Australia Post.
Frequently Asked Questions
When will my order ship?
Most orders are dispatched within 1–3 business days. You'll receive a shipping confirmation email with your tracking number as soon as your gear is on its way.
I can't find my tracking email.
Check your spam or junk folder and search for Tuff Gear. If you still can't find it, contact us with your order number and the email address used at checkout.
My tracking shows 'delivered' but I haven't received my parcel.
Check with neighbours or a safe drop location first. If you still can't locate your parcel, contact Australia Post support and reach out to us — we'll help resolve it.
Can I change my delivery address?
Address changes can only be made before your order is dispatched. Contact us immediately if you need to update your address.
Need more help? Contact the Tuff Gear team with your order number and checkout email.