Refund policy
Easy 30-day returns
Changed your mind or the size isn't right? No worries. You can return or exchange any item within 30 days of receiving it.
To be eligible, items need to be unworn, unwashed and in the same condition you received them, with tags and original packaging. Helmets must be unworn with the protective film still on and the visor seal intact, because we can't resell a helmet that has been worn.
Clearance items
Items bought from our Clearance collection are final sale and can't be returned or exchanged for change of mind. Everything else, including Black Friday and other sale-priced items, is covered by our 30-day returns.
Faulty or incorrect items
Faulty goods are always covered. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If your item arrives faulty or damaged, or we sent you the wrong item, contact us and we will cover the return shipping and send a replacement or refund.
Shipping costs
For change-of-mind returns, return shipping is paid by the customer, and the original shipping cost is non-refundable. If the return is due to our mistake or a faulty item, we cover all shipping costs.
How to return an item
- Email care@tuffgear.com.au with your order number and the item you'd like to return or exchange.
- Send the item to: Tuff Gear Pty Ltd, Unit 1/24 Tarkin Court, Bell Park, VIC 3215, Australia. You can also drop it in to our Bell Park store.
- We will inspect your return and email you once it's approved.
Refunds
Approved refunds go back to your original payment method within 7 days. Your bank may take a few extra business days to show it. If you haven't received your refund after that, email us at care@tuffgear.com.au.
Exchanges
Need a different size or colour? Let us know when you email us, and we'll send the new item as soon as we receive your return, as long as it's in stock.